Privacy Policy

EA Group (Pty) Ltd
Effective Date: 30/09/2024

1. Introduction

EA Group (Pty) Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of the personal information we collect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and platforms.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we treat it.

2. Information We Collect

We may collect and process the following categories of personal information:

  • Personal Identification Information: Name, contact details (email address, phone number, physical address), job title, company name, etc.
  • Financial Data: Bank account details, payment card details, billing information, and other financial data.
  • Technical Data: IP address, browser type, version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.

3. How We Collect Your Information

We collect personal information directly from you through:

  • Online forms on our website or portals.
  • Email or phone communications.
  • Sign-up or registration for services or newsletters.
  • Purchase or use of our products or services.
  • Cookies or tracking technologies on our website.

4. Use of Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide our products and services, process transactions, and manage customer accounts.
  • Communication: To communicate with you regarding your account, services, updates, or any inquiries you have submitted.
  • Marketing and Promotion: To send you marketing communications related to our products, services, promotions, and events, in line with your communication preferences.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

We do not sell or rent your personal data to third parties.

5. Sharing Your Information

We may share your personal information with trusted third parties, such as:

  • Service Providers: To help us with our business operations (e.g., payment processors, IT services, marketing agencies).
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your personal data may be transferred to the involved parties.
  • Legal Requirements: If required by law or to protect our rights, property, or safety, we may disclose your personal data to relevant authorities.

6. Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure access protocols.

However, no system is entirely secure, and we cannot guarantee the security of your personal information. You are responsible for maintaining the security of your account credentials and passwords.

7. Retention of Personal Data

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

Depending on your location, you may have certain rights concerning your personal data, including:

  • Access: You have the right to request a copy of your personal information.
  • Correction: You can request correction of any inaccurate or incomplete personal information we hold.
  • Deletion: You can request the deletion of your personal data under certain conditions.
  • Objection: You may object to the processing of your personal data where we rely on legitimate interests.
  • Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

9. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance user experience, analyze website traffic, and improve our services. You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of our website may become inaccessible or not function properly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us using any of the channels at the bottom of this page.